Shipping policy

Shipping & Return Policy

Shipping Information

We are pleased to offer shipping via SF Express to customers worldwide. Estimated delivery times vary by region:

  • United States: Approximately 7–15 business days

  • Western Europe: Approximately 10–20 business days

  • Asia Pacific: Approximately 3–10 business days

Please note that delivery times are estimates and may be affected by customs processing, holidays, or other unforeseen delays.

Returns & Refunds

We accept returns within 14 days of delivery for a full refund. To be eligible for a return, items must be unused and in the same condition as received.

  • Change of mind or no quality issue?
    If you are returning an item for reasons other than a defect or error on our part, the return shipping cost will be borne by the buyer.

  • Return Address:
    Please contact us at [info@jojodiy.store] to receive the correct return address and return instructions.

Refunds will be processed within 7 business days after we receive and inspect the returned item.